STATUTORY COMPLIANCE
Grievance Redressal Officer & Mechanism
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection (DPDP) Act 2023, the details of the Grievance Redressal Officer for Notexia are published below.
Last Updated: August 7, 2026 • Effective Date: January 1, 2026
Designated Grievance Officer
Notexia Digital Platforms
NODAL OFFICER
Officer NameLegal & Compliance Cell
Direct Email[email protected]
Official AddressNotexia Digital Technologies, Legal Department, New Delhi, India – 110001
Resolution Timelines & Response SLAs
- 36-Hour Acknowledgement: Every formal grievance submission receives an official ticket reference ID within 36 hours of receipt.
- 15-Day Resolution Guarantee: All valid grievances, privacy data requests, or content removal appeals are thoroughly investigated and resolved within 15 days.
How to File a Grievance
To help us resolve your concern quickly, please include the following details in your email:
- Your full legal name, phone number, and registered Notexia email address.
- Specific description of the grievance (Content violation, privacy issue, account access, or legal notice).
- Exact URLs or content identifiers on Notexia associated with the complaint.
- Supporting proof or documentation where applicable.
Need Assistance?
Email our Nodal Grievance Team directly at [email protected].