Refund, Cancellation & Billing Policy
We want you to be completely satisfied with Notexia Premium services. This policy outlines subscription cancellation terms, refund eligibility criteria, step-by-step submission instructions, and Razorpay processing guidelines.
1. 7-Day Refund Guarantee
If you purchase a Notexia Premium subscription for the first time and are dissatisfied for any reason, you are eligible for a 100% full refund within 7 calendar days of purchase.
- Refund request must be submitted within 7 days of the initial subscription transaction date.
- Refunds are processed back to the original payment method (UPI, Net Banking, Debit/Credit Card) via Razorpay within 5–7 business days.
2. Subscription Cancellation
You can cancel your recurring monthly or yearly subscription at any time directly through your Notexia Account Billing settings or by contacting billing support. Upon cancellation, your premium benefits remain active until the end of your current billing period.
3. Non-Refundable Items
- Activity coins earned or granted through community participation have no cash value and cannot be refunded or exchanged for money.
- Subscriptions cancelled after the 7-day initial guarantee period will not receive prorated partial refunds for the remainder of the billing cycle.
Submit a Billing or Refund Request
Contact Billing Support at [email protected] with your transaction ID and registered email address.